Returns & Exchanges

Due to the perishable nature of our kombucha, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your shipment arrives damaged or doesn't meet our quality standards, please reach out within 30 days of delivery for a replacement or refund.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your Health-Ade delivery for any signs of leakage, breakage, or temperature issues.

• 2.
  Document Issues

  Take clear photos of any damaged packaging or product labels to help our quality control team verify the concern.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos you collected.

• 4.
  Resolution

  Once reviewed, we will issue a full refund to your original payment method or ship out a fresh replacement batch at no extra cost.